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Privacy Policy

1. Introduction2. Information We Collect3. Use of Odoo ERP4. Use of Collected Information5. Cookies and Tracking Technologies6. Data Retention7. Data Security8. Use of AI Technologies9. Your Rights10. Third-Party Links11. Changes to This Privacy Policy12. Contact Us

Effective Date: 01/01/25

1. Introduction

At Sixteen Hospitality Limited (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website https://www.sixteen.com.mt and our communication channels.

By accessing our website or communicating with us, you agree to the terms of this Privacy Policy.


2. Information We Collect

We may collect and process the following types of information:

  • Information you provide voluntarily:
    • Information submitted through forms on our website (such as your name, email address, phone number, company name, and inquiry details).
    • Information shared with us when you communicate via email, chat, or telephone.
  • Information collected automatically:
    • Technical data, such as your IP address, browser type, operating system, referring website, pages visited, and time spent on our site, collected through cookies or similar technologies.
  • Communication Records:
    • We may record phone calls, store chat transcripts, and retain email conversations.
    • Call recordings are automatically transcribed using artificial intelligence (AI) technologies.
    • These recordings and AI-generated transcriptions are securely stored and used strictly for training, quality assurance, and security purposes.

3. Use of Odoo ERP

Our website is integrated with Odoo ERP, which we use to manage:

  • Customer inquiries
  • Communication records
  • Internal operations and service requests


Information you provide through our website or communication channels may be securely stored within our Odoo system.


4. Use of Collected Information

We use the information we collect to:

  • Respond to inquiries and provide support
  • Improve the quality of our services through training and internal reviews
  • Ensure the security and integrity of our communication systems
  • Maintain internal operational records
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.


5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Ensure proper website functionality
  • Improve your user experience
  • Analyze traffic and usage patterns

You can control cookie preferences through your browser settings.


6. Data Retention

We retain personal information, communication records, call recordings, and transcriptions only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements.

After the applicable retention period, data is securely deleted or anonymized.


7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, restricted access, and regular security assessments.


8. Use of AI Technologies

We may use artificial intelligence (AI) tools to assist in:

  • Automatically transcribing phone call recordings
  • Enhancing internal searchability and analysis for training and security purposes

All AI processes are designed to operate within strict confidentiality and security standards.

We do not use AI profiling or automated decision-making that produces legal effects concerning individuals.


9. Your Rights

Depending on your location and applicable laws, you may have rights to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Object to or restrict certain processing activities
  • Request a copy of your personal data

To exercise your rights, please contact us using the details below.


10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content or privacy practices of external sites.

We encourage you to review the privacy policies of any site you visit.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with a new effective date.

Please review this Privacy Policy periodically for any updates.


12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:


Sixteen Hospitality Limited

47 Sixteen Flexspaces Level 2 Oyia Business Centre, Cross Road, Marsa MRS1547 Malta

Email: [email protected]